Support
Support
Direct email support for every GreyFox Studio Unreal Engine product. Include the details below and the first reply can usually be a solution instead of a question.
Contact
Before contacting support
Collect the following before writing. It removes at least one round trip:
- plugin version;
- Unreal Engine version, including the hotfix number;
- reproduction steps, from a clean editor start if possible;
- screenshots of the failing state or the reported message;
- relevant logs and, for authoring issues, the exported batch CSV report;
- the issue code shown by the plugin, when one is displayed.
Report a bug
Use the bug template when the plugin behaves differently from what the documentation states. Attach the reproduction steps and, for runtime issues, the destruction profile settings involved.
Documentation issue
Report anything on this site that is wrong, outdated or ambiguous — including an API name that no longer matches the shipped headers. Include the page URL.
Feature request
Feature requests are read and tracked, but they are not promised. Describe the production problem you are trying to solve rather than the implementation you expect.
Response expectations
GreyFox Studio is a small studio. Support is handled by email, in the order received. There is no ticketing portal, live chat or phone support at this time.